Support
Questions, problems and requests all go to one address. You will hear back within two business days.
Write to support@directtrade.app. To speed things up, include the app version (Settings → About), your device, and the exchange involved, if any. Never send an API key or a secret.
Delete your account
You can delete your DirectTrade account from the app at any time. Open Settings → Account → Delete account and confirm. This permanently removes your watchlists, price alerts, chart configurations and drawings from DirectTrade, along with the sign-in account, and cannot be undone.
If you no longer have the app, email support@directtrade.app from the address you signed in with, with the subject "Delete my account". Deletion is completed within 30 days and confirmed by reply.
Exchange API keys and settings are kept only on your device and are removed when you uninstall the app, although on iPhone a stored key may be restored if you reinstall. Your exchange accounts are unaffected either way; revoke a key on the exchange to withdraw the access you granted.